Today I found one of those great tools. You know, the kind of tool that really makes your life easier. This bit of software is called CrossLoop (
http://www.crossloop.com/ ). I have only had limited amount of time to test it so far, but here is how it works.
Say your mom is having a computer problem. She can download the free software to her computer (you could even mail it to her on a floppy disk) and she installs it. She clicks the host tab, reads you the access code over the phone, and clicks the connect button. On your side, you start the software, type in the access code, and click connect. You now have remote access to your mom's computer.
This is just one scenario. The beauty of the software is that it is free and anyone can use it. The software traverses firewalls and is simple to use. This is one tool that will be making my life a lot easier.